baji11's Privacy Policy

1 Definitions and Scope

In this policy, "baji11", "we", "us" and "our" refer to the baji11 platform and its operating entity. "User", "you" and "your" refer to any person who uses the baji11 website or app.

This Privacy Policy applies to all our digital services — including website browsing, account registration, financial transactions, customer support communications, and all our online activities.

By using the baji11 platform, you consent to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.

2 Information We Collect

baji11 collects only the information necessary to provide our services. The categories of information collected are described in detail below:

2.1 Information You Provide Directly

Information you provide yourself when you create an account or contact us:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Username and password
• National ID card or passport details (for identity verification)
• Financial information: bKash, Nagad, Rocket, Upay or bank account details
• Address (for billing and verification purposes)

2.2 Automatically Collected Information

Information collected automatically when you use our platform:

• IP address and device type
• Browser information and operating system
• Time spent on the platform and page views
• Login time and session duration
• Gaming activity and transaction history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information from payment processors or identity verification service providers. This information is used solely to ensure the security of your account and transactions.

3 Purposes of Using Your Information

baji11 uses collected information only for specific, legitimate, and transparent purposes. The main reasons we use your information are listed below:

• Account Management: To create, manage, and secure your account.
• Identity and Age Verification: To confirm a user's identity and age (21+) in accordance with our regulations.
• Financial Transactions: To process deposits, withdrawals, and bonus payments.
• Customer Support: To answer your questions and resolve your issues.
• Fraud Prevention: To prevent fraud, money laundering, and other illegal activities.
• Service Improvement: To improve our platform and user experience.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To identify and prevent problematic gambling behavior.

We never sell or rent your information to third parties. Information may be shared only with trusted partners for service delivery and to meet legal requirements.

4 Data Storage and Security

baji11 treats the security of your information as its highest priority. We use modern technology to keep your personal information secure.

4.1 Security Measures

• SSL Encryption: All information transmitted on our platform is encrypted using SSL (Secure Socket Layer) technology.
• Data Encryption: Stored sensitive information is protected with advanced encryption methods.
• Access Control: Only authorized staff are granted limited access to the information they need.
• Regular Security Reviews: Our systems undergo regular security audits.
• Firewall and Anti-Malware: Our servers are protected by advanced firewalls and cybersecurity measures.

4.2 Data Retention Period

We retain your information for as long as your account is active and as needed to provide our services. After account closure, certain information may be retained for a defined period to meet legal obligations. Once the required period ends, data is securely deleted.

5 Data Sharing and Disclosure

baji11 never sells your personal information to third parties. However, information may be shared in the specific circumstances listed below:

5.1 Service Provider Partners

Necessary information may be shared with selected third-party service providers for our technology infrastructure, payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and customer support. These partners are required to follow privacy standards equivalent to our own.

5.2 Legal Obligations

We may disclose necessary information in response to orders from legitimate legal authorities, court directives, or requests from regulatory bodies. In such cases we always follow a minimum-disclosure policy.

5.3 Fraud Prevention

Information may be exchanged with relevant authorities to investigate money laundering, fraud, or other illegal activities. This is done in the interest of the overall protection of our users.

6 Cookie Policy

baji11 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform. Without these, the service will not work properly.
• Performance Cookies: Used to understand how users interact with our site.
• Functionality Cookies: Used to remember your preferences and settings.
• Security Cookies: Used to prevent fraud and protect your account.

6.2 Cookie Controls

You can manage cookies by changing your browser settings. Please note that disabling essential cookies may affect some important functions of the platform.

7 User Rights

baji11 recognizes and supports the following rights regarding the storage and processing of your information:

• Right of Access: The right to view the information held about you and to receive a copy.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (within the limits of legal obligations).
• Right to Object: The right to object to the processing of your information for specific purposes.
• Data Portability: The right to request your collected information in a structured format.
• Withdrawal of Consent: The right to withdraw consent given for marketing communications at any time.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable timeframe.

8 Privacy of Minors

baji11 strictly prohibits account registration by anyone under the age of 21. Our services are for users aged 21 and above only.

We do not knowingly collect any personal information from minors. If we learn that a minor has used our platform, their account will be closed immediately and any collected information will be deleted.

If you believe a minor is using our services, please notify our customer support team immediately.

9 Responsible Gaming and Data Use

baji11 takes responsible gaming very seriously. We may use information about your gaming behavior to identify signs of problematic gambling.

Using this information, we may reach out to you responsibly if needed, suggest voluntary limit-setting, or provide self-exclusion options. This is done entirely for your wellbeing.

For more information on responsible gaming, visit our Responsible Gaming page.

10 Policy Changes and Updates

baji11 reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you in the following ways:

• Displaying a prominent notice on the website
• Sending a notification to your registered email
• Updating the "Last Updated" date at the top of the page

Continued use of the platform after changes have been made will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

We take every request seriously and are committed to providing a resolution within a reasonable timeframe. Protecting your information is our responsibility — and we are always working to fulfil that responsibility.